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Frequently Asked Questions
Have questions about TANGGapp? Read below to learn more!
Remittances
The Basics
How does TANGGapp work?
How long does it take for my money to arrive?
Why am I experiencing delays with my money transfer?
Why do I have to link my bank account?
How do I send money to a recipient?
Why do I need to submit identity verification documents?
Send Money
Are there fees to send money on TANGGapp?
What is TANGGapp's exchange rate?
What are the minimum and maximum limits for sending money?
Can I send money to contacts who don't have TANGGapp accounts?
Whom can I send money to on TANGGapp?
Do I need a bank account to send money?
Can I transfer money from my U.S. bank to Philippine bank account on TANGGapp?
Can I send money from the Philippines to the U.S. on TANGGapp?
Receive Money
How to request money on TANGGapp?
Do I need a bank account to receive money?
How long will it take to receive money on TANGGapp?
What bank or e-wallet accounts can I connect on TANGGapp?
Pay Bills
What should I do if I can't find my biller?
What are the fees to pay my bills on TANGGapp?
How long does it take for my bill payment to arrive?
What banks can I use to pay my bills in the Philippines?
Is it safe to pay my bills through TANGGapp?
How will I receive confirmation that my bill payment was successful?
Schedule a Money Transfer
Can I schedule a money transfer on TANGGapp?
What is the purpose of a scheduled transfer?
How frequently can I schedule a money transfer?
Cancel a Transaction
How do I cancel a transaction?
Why couldn’t I cancel my transaction?
Referrals
Where can I find my TANGGapp referral code?
How do I apply my referral reward?
What is my reward for referring someone to TANGGapp?
QR Codes
Where can I find my TANGGapp QR code?
How do TANGGapp QR codes work?
Safety and Security
Security Measures
Is it safe to send money on TANGGapp?
How does TANGGapp protect its users?
How long does TANGGapp retain my data?
How can I get my personal data erased from TANGGapp?
Report An Issue
What do I do if I have an issue with a transaction?
Account Settings
Change Account Settings
How do I change my email address or phone number?
Can I change my TANGGapp username?
Forgot Password
What should I do if I forgot my PIN?
Delete Account
How do I delete my account?
